FREE SHIPPING WHEN YOU SPEND OVER $150. EXCLUDING HEAVY ITEMS.

Shipping + Returns

AT MUSTARD STORE WE LIKE TO KEEP THINGS CLEAR, SIMPLE AND REASONABLE AND MAKE SURE THAT YOU GET YOUR ORDERS AS FAST AS HUMANLY POSSIBLE. THAT'S WHY WE SHIP VIA SENDLE

LOCAL PICK UP IS AVAILABLE MONDAY-SATURDAY. ADDRESS TO BE SUPPLIED WHEN ORDER PLACED.

ORDERS OVER $150.00 WITHIN AUSTRALIA STANDARD: FREE

ORDERS UNDER $150.00 WITHIN AUSTRALIA STANDARD: $10.00

WITHIN AUSTRALIA EXPRESS: $15.00

HEAVY ITEMS WITHIN AUSTRALIA: $20.00

WE ARE A SMALL RUN BUSINESS, WE WILL AIM TO GET YOUR ORDERS OUT AS SOON AS WE CAN.

A CONFIRMATION EMAIL WILL BE SENT TO YOU UPON DISPATCH SO THAT YOU CAN TRACK THE DELIVERY OF YOUR GOODS.

ALL ORDERS THAT CONTAIN BOTH STOCK ITEMS AND PRE-ORDER ITEMS WILL NOT BE SENT UNTIL ALL THE PRE-ORDER ITEMS ARE IN THE STORE.

IF YOU WOULD LIKE THE READILY AVAILABLE ITEMS SENT EARLIER, PLEASE PLACE TWO SEPARATE ORDERS.

 

 

RETURNS

OUR POLICY LASTS 14 DAYS. TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE UNUSED WITH TAGS ON AND IN THE SAME CONDITION THAT YOU RECEIVED IT. 

TO COMPLETE YOUR RETURN, WE REQUIRE PROOF OF PURCHASE (ORDER CONFIRMATION OR NUMBER).

 

REFUNDS

PLEASE CONTACT US VIA EMAIL PRIOR TO SENDING THE ITEMS YOU WISH TO RETURN.

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED IT.

IF THE REFUND IS APPROVED, THEN IT WILL BE PROCESSED, AND A CREDIT WILL AUTOMATICALLY BE APPLIED TO YOUR CREDIT CARD OR ORIGINAL METHOD OF PAYMENT, WITHIN A CERTAIN AMOUNT OF DAYS. WE CAN ALSO OFFER A STORE CREDIT WHERE APPROPRIATE.

SALE ITEMS

UNFORTUNATELY SALE ITEMS CANNOT BE REFUNDED.

EXCHANGES

WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND US AN EMAIL AT HELLO@MUSTARDSTORE.COM.AU AND WE WILL GIVE YOU A RETURN ADDRESS TO RETURN THE ITEM.

RETURN SHIPPING

YOU WILL BE RESPONSIBLE FOR PAYING FOR YOUR OWN SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE. IF YOU RECEIVE AN EXCHANGE, THE COST OF RETURN SHIPPING WILL BE DEDUCTED FROM YOUR REFUND.

DEPENDING ON WHERE YOU LIVE, THE TIME IT MAY TAKE FOR YOUR EXCHANGED PRODUCT TO REACH YOU MAY VARY.

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